Integration Use Case for Retail

ZigZag Global:
$2B Returns Giant Integrates With Global Retailers In Days

Onboarding Restricted
$2m+
Limited integration capabilities created onboarding challenges, slowing down growth for ZigZag.
Pipeline Blocked
2 months
Complex return workflows & large product data mappings resulted in integrations taking months to build.
The Numbers

$2bn

in refunds processed in 2023.

The Numbers

170+

countries use returns with ZigZag.

What does ZigZag do?

ZigZag is a market-leading global returns software & warehousing solution provider.

ZigZag Customers

The Integration Challenge

“Integrations were taking months to build in-house but other IPaaS couldn’t handle the custom workflows we needed.”

Integration Challenges

Why did ZigZag switch to Versori for integrations?

Integration Challenge: Complex Operational Workflows

Returns workflows need to mirror operations, incorporating product data, tax management, fees, and multi-delivery processes. Creating these custom workflows was impossible with other iPaaS solutions.

Versori Solution: Custom Workflow Builder

Versori's custom workflow builder allowed each integration to replicate the exact workflows needed for returns. With the ability to embed if-else logic directly into the workflow, every possible return scenario was accounted for seamlessly.

Integration Challenge: Product Data Mapping

Mapping complex objects like product data and delivery details was a time-consuming process, taking weeks as ZigZag needed to integrate with all major commerce platforms and last-mile providers.

Versori Solution: No Code Transformer

Versori's AI transformer enabled complex mappings to be built out in minutes, cutting weeks out of the build process.

Integration Challenge: Overstretched Resources

In-house resources were spread between product features & integrations, leading to months long timelines & inconsistent delivery.

Versori Solution: Platform & Expertise

Versori provides the platform & the expertise without the tens of thousands in professional service fees. ZigZag was able to outsource the work fully to Versori, allowing their engineers to focus on product features.

“Versori’s low-code tools empower you to build complex integration workflows on a canvas UI in days, not months.”

Product Director, ZigZag Global
With Versori
Timeline
2 weeks

per connector.

Cost
£5,000

per connector.

Without Versori
Timeline
2 months

per connector.

Cost
£20,000

per connector.

Versori’s Value Proposition

How Versori delivered ZigZag's Netsuite custom connector in 3 weeks

Seamless Return Integration with the Webhook

Versori's platform supports webhooks natively. This enabled us to listen for the creation of a return in the ZigZag system to trigger the workflow.

Effortless Return Data Retrieval

Versori onboarded ZigZag's entire API in just 30 seconds using the Connector Engine.

Configuring the endpoint to retrieve return data by retailer was as simple as adding the endpoint to the board.

Automated Data Transformation

Versori's AI transformer enabled the mappings to be configured in seconds.

An engineer only had to check these over to complete the step, saving days of work.

Real- time custom monitoring

Versori's platform monitored and managed product data issues, such as oversized files during peak periods, and alerted support engineers to prevent upload or transformation failures.

Integrations Across Every Industry

Powering entirely customisable, critical integrations across major industries

Build seamless integrations for your organisation, from start to finish. Whether it’s embedded marketplaces, operational automation, AI-driven support, or pre-built workflows, the Versori platform supports a wide range of industries.

You
1m ago
Every time a return is requested in ZigZag, update the order in Shopify to reflect the return of the item.
Jay
Just Now
Here is your integration workflow. Would you like me to build it?
ZigZag to Shopify
You
1m ago
When an order is returned in ZigZag, trigger the relevant marketing event in Klaviyo.
Jay
Just Now
Here is your integration workflow. Would you like me to build it?
ZigZag to Klaviyo
You
1m ago
When a return is processed via ZigZag, calculate the required discounts between exchanged items & append this to the order.
Jay
Just Now
Here is your integration workflow. Would you like me to build it?
ZigZag to Shopify
You
1m ago
When an order is processed in ZigZag, authorize the retrn in Netsuite & update the credit memo.
Jay
Just Now
Here is your integration workflow. Would you like me to build it?
ZigZag to Netsuite
I need to onboard brands to my marketplace. How can I do this quickly and accurately?

Major retailer onboards brands with 98% accuracy in hours

Onboarding was reduced from 80 days to hours, enabling the integration of thousands of brands, and cutting costs significantly.

How do I map my entire product catalog with minimal resource and cost?

Mapping product data to taxonomies with 98% accuracy using AI

Onboarding a brand’s product catalog to a new marketplace is typically slow and error-prone, but with generative AI, this process is being revolutionised.

My data currently runs on REST. How do I migrate to GraphQL?

Shopify admin API migration: from REST to GraphQL admin API

Shopify is moving from REST to the more efficient GraphQL API, urging developers to migrate for precise data fetching, reduced overhead, and advanced e-commerce capabilities.

Shopify is deprecating their REST API. What do I do to keep my store running?

Navigating the Shopify API transition with seamless migration

Shopify’s shift to GraphQL poses integration challenges, but Versori offers swift, cost-effective solutions for seamless, low-disruption migration.

Start building today

Ready to start integrating?

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