Mastercom Extended API Cardholder disputes usually begin when cardholders or issuers discover possible fraudulent charges or errors on accounts. Issuers and acquirers then attempt to resolve the fraudulent charges or errors by using Mastercom to navigate the dispute resolution cycle. The dispute resolution cycle includes - Collaboration - First chargebacks - Second presentments - Pre-arbitration and arbitration cases - Pre-compliance and compliance cases - Fee collections Contact Support: Name: API Support Email: [apisupport@mastercard.com](mailto:apisupport@mastercard.com)
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