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E-commerce

Custom Integrations with

Gorgias

eCommerce customer support tool.

Rating
Avg. Time to Connect
2m 45s
Avg. Integration Time Saved
11 weeks
Built with
SOC II Compliance
Triggers
Actions
New Ticket Created
Triggered when a new support ticket is created.
Ticket Updated
Triggered when an existing ticket is updated.
Ticket Assigned
Triggered when a ticket is assigned to an agent.
Ticket Closed
Triggered when a ticket is closed.
New Customer Created
Triggered when a new customer is added.
Customer Updated
Triggered when a customer's information is updated.
New Message Received
Triggered when a new message is received on a ticket.
Satisfaction Survey Submitted
Triggered when a customer submits a satisfaction survey.
Plus 100s more
Create New Ticket
Create a new support ticket in the system.
Update Ticket Status
Update the status of an existing support ticket.
Assign Ticket
Assign a ticket to a different support agent.
Send Reply to Customer
Send a reply to a customer inquiry.
Add Internal Note
Add an internal note to a ticket.
Tag Ticket
Apply a tag to a support ticket.
Retrieve Customer Information
Retrieve information about a customer.
Generate Support Report
Create a detailed support report.
Plus 100s more

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